‘Just the Book’ – the Yuletide gifting solution!

allthestuff2015.jpgYep yep, it’s all live and happening, and will be until 10pm on 5th December, when the page expires. Here be the FAQ, should you be curious, and hopefully your questions are answered!

  1. What do I do? First, go to our shop! You pick a genre (Classic Thriller (think Agatha Christie, Ian Fleming), Historical Romance (think Georgette Heyer, Victoria Holt), Youth Fiction (Enid Blyton, Puffin books), Classics (Penguin Classics, Brontës, etc) or Random (…which is random). You purchase this through Big Cartel.
  2. What do you do? First, once the offer has closed, we will contact everyone who has purchased this individually to check the details of delivery addresses, gift messages and so on. We can ship directly to you, or straight to your recipient. Please note we can’t take individual book requests, or tailor book choices through this communication – that’s what we do in our PatC box, which remains available for purchase throughout!
  3. Once everything is good and correct, we randomly select a book from your chosen genre, wrap it up beautifully in printed brown paper (the design pictured is last year’s – the Crow has designed a new one in the same vein for this year!), slip in a library card, a card with your gift message on it, and a tiny candy, and then we send it on its merry way!
  4. Can I buy more than one? Yes, you very much can. However, if you need them shipped to more than one country you’ll need to check out separately for each country, otherwise you won’t pay the correct P&P costs.
  5. When buying more than one bundle, don’t worry about the recipient addresses. We will contact you to check names and addresses for all purchases.
  6. Some genres are more limited than others. Whilst our offer ends on 5th December, some genres will sell out earlier than this, so, if you’re set on something, don’t delay!

For further details about our gift options and subscription boxes available, please read our lengthy Tales of Yuletide Joy post!

 

 

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Tales of Yuletide Joy

pclogomainGreetings and salutations, all! We are here, at last, with our festive winter plans, and, hopefully, some clarifications for you, thanks to the art of the long-form blog.

Things to be covered herein: What a recurring subscription is, when you can buy one. What you can buy between now and January 13th. Purchase and posting dates. Our special Yuletide offer, the return of the popular ‘just the book’, for anyone who needs a Secret Santa/stocking filler. Gift certificates.

Yep, there’s a lot to talk about!

  1. Recurring subscriptions. These are currently closed until January 13th. A recurring subscription is one in which PayPal automatically bills you the cost of your box on a certain date every month. Should you wish to purchase a recurring subscription for yourself, but also want to start now, you’re very welcome to purchase a one box for December and January, and then subscribe when we re-open the ability to do so for February – we’ll continue your subscription straight on from there.
  2. Right now at Prudence and the Crow and until Jan 13th you may purchase a One Box, 3-month, 6-month or 12-month box. You may do this for yourself, or for a friend/relative/partner/other human/probably don’t get your dog one. Do remember that we’ll need your friend’s name and address to be able to send it to them, rather than your own default PayPal one.
  3. Last purchase date for a December box is 5th December. All boxes purchased after this will be/begin with a January box. See further down for info on purchasing January boxes as gifts. All US/Canada/Australia/NZ December boxes will be despatched on or before 14th December. European ones will be sent by the 15th. UK ones will be posted by the 21st. These be the last posting dates as set by Royal Mail.
  4. On 27th November we will be opening our Yuletide offer, ‘Just the Book’ once more! This little bundle will be a random vintage paperback, beautifully wrapped with a handwritten gift card, along with one of our library cards in its card holder. These cost just £6, inc. UK P&P. The book is randomly selected from your chosen genre, so this is not a suitable gift for smallest children or people who have very strong opinions on their books – the regular PatC box option is where we take the recipient into account! This offer closes on 5th December. All books will be sent by 19th December.
  5. Gift certificates! On 6th December, for 24 HOURS ONLY any 1, 3, 6 or 12-month box purchase from us comes with a free physical gift certificate, which will be printed, hand-signed and stamped, encased in a fine envelope and posted out to you (in a second envelope) or your recipient (there’ll be a special form for this) right away in time for actual gifting over the festive period. From 7th December onwards, you will receive a printable PDF gift certificate to fill out, or email on, yourself.
  6. Phew! That’s all for now. Have a handy timeline of our winter business at PatC:

NOW – purchase a 1, 3, 6 or 12-box for/starting with December for yourself or a friend.

27th November – the ‘Just the Book’ offer will go live. Links will be posted in all the usual places.

5th December – the ‘Just the Book’ offer closes, and it’s the last day to order/start with a December box.

6th December – You can purchase a January box, or buy a 3, 6 or 12-month  bundle to start with a January box. It’s Physical Gift Certificate Shopping Day! Links will be posted everywhere.

7th December – 1st January – you may continue to purchase January boxes. If you purchase for someone else, you will be automatically the proud recipient of a digital gift certificate you may print or forward to the recipient as you wish.

24th December – 2nd January From midday on the 24th, the Crow and I will be officially closing our metaphorical office doors and taking a break from customer service until midday on 2nd January. We will not be checking email or social media. If you should have any customer service issues during this period, please, please, please use the Contact Us form on our website to ensure that we receive your message and, on our return to work, can get back to you ASAP.

13th January – Recurring subscriptions will re-open, and January despatch week will begin, and yay!

That is it! Also, don’t forget, we do have a FAQ that you may wish to peruse before making a purchase or asking us anything.

We hope you are all as bright and well as can be this uncommonly sunny November day, and we’ll keep you posted with everything we’re doing along the way!

~Prudence, and the Crow

 

 

 

Despatches from the Land of Nearly Christmas!

Goodness, what an extremely long time it is since I updated this blog! Prudence here, surrounded by no fewer than three kinds of tea and two cups of coffee. I trust you’re all keeping well?  I thought it was time to do a little update and let you know how everything’s going!

We have been wonderfully, incredibly busy here at PatC HQ since my last update. We’re thrilled by how many wonderful customers and subscribers we’ve got, and sorry to have sold out of subscriptions for the time being, but we do plan to open them up for limited periods again in the future – do keep an eye out in January!

We’ve learnt a lot about what we do and who we’re doing it for – every month we pick up on something new we can do to make things work better – and we’ll be improving things significantly in the months to come, from introducing a new box style that will a) get to us on time and b) get to you on time whilst c) being made in the UK from good quantities of recycled paper, and from restructuring how we do things around the month. We’re also trying to be good and be more strict with our ‘office hours’ – no good comes of 3am customer service, a rule we’ve learnt so often, but always struggle over, because, well, in the middle of the night, you see a query, you want to help! But we must be strong; it’s not always helpful, and it’s easy to end up talking rhubarb when you do this. So, if you don’t get an immediate reply to a query – don’t panic! We’ll be there as soon as we can, we promise. We aim to answer all correspondence within 72 hours.

The other thing we’d like you to know is, we remain just the two of us! We’re not a large subscription box company with a warehouse of books, we’re not backed by financial groups or sponsored by, well, anyone at all. At this point, PatC makes no revenue through anything other than sales of our boxes. We’re two young women who’ve been doing online business for fifteen years, and this is a venture we created from scratch without capital, with only our knowledge and experience. It’s growing beautifully, and we’re so proud of what we do and thrilled by the responses we get every day.

Every box is folded and stamped by Prudence, every single thing in your box is put there by Prudence; every box is wrapped and stickered by the Crow. The Crow does all our photography and coding. Prudence does the Twitter and Facebook; the Crow does Instagram and Pinterest (Prudence is really bad at Pinterest…). Prudence does the post side of things. We share handwriting, cutting-out, book-choosing, gift-making and stock-organising duties, and both do customer service. The only thing we’ve sometimes ‘outsourced’ is the bookbags – Prudence’s mum has done some quite heroic sewing over the last month for us in order to have everything ready for your December boxes!

Also, apart from our little ad with the wonderful IGGPPC, we haven’t advertised externally at all – everything comes from word of mouth, and the loveliest thing of all is to see the groups of friends and family we send to, and to see more and more addresses cropping up in the same student halls, office blocks, streets, schools, cities, towns and villages. Know that we really, really appreciate your conversations in the coffee break, your photos and shares, blogs and unboxing videos!

We really, really love what we do. There’ve been some (extremely!) long nights and some rather heated arguments (“But I just don’t think they’ll like Book X as much as Book Y!” “I think they will!”) but we wouldn’t change a shred of it. Here’s to many more boxes, and, best of all, many more books!

From the picture at the top, you can see this was meant to be more about our Christmas bundle, but I got all excited writing the catchup here! But don’t let me forget – until 10pm GMT on 5th December, you can buy a random vintage book and have it beautifully and seasonally wrapped and sent straight to you, or your loved one, or a vague acquaintance, for just £6 in the UK. To do this, head here immediately! Quantities are limited; some genres more than others, so we’d advise not leaving it too long! Meanwhile, happy December!