Goodness, what an extremely long time it is since I updated this blog! Prudence here, surrounded by no fewer than three kinds of tea and two cups of coffee. I trust you’re all keeping well? I thought it was time to do a little update and let you know how everything’s going!
We have been wonderfully, incredibly busy here at PatC HQ since my last update. We’re thrilled by how many wonderful customers and subscribers we’ve got, and sorry to have sold out of subscriptions for the time being, but we do plan to open them up for limited periods again in the future – do keep an eye out in January!
We’ve learnt a lot about what we do and who we’re doing it for – every month we pick up on something new we can do to make things work better – and we’ll be improving things significantly in the months to come, from introducing a new box style that will a) get to us on time and b) get to you on time whilst c) being made in the UK from good quantities of recycled paper, and from restructuring how we do things around the month. We’re also trying to be good and be more strict with our ‘office hours’ – no good comes of 3am customer service, a rule we’ve learnt so often, but always struggle over, because, well, in the middle of the night, you see a query, you want to help! But we must be strong; it’s not always helpful, and it’s easy to end up talking rhubarb when you do this. So, if you don’t get an immediate reply to a query – don’t panic! We’ll be there as soon as we can, we promise. We aim to answer all correspondence within 72 hours.
The other thing we’d like you to know is, we remain just the two of us! We’re not a large subscription box company with a warehouse of books, we’re not backed by financial groups or sponsored by, well, anyone at all. At this point, PatC makes no revenue through anything other than sales of our boxes. We’re two young women who’ve been doing online business for fifteen years, and this is a venture we created from scratch without capital, with only our knowledge and experience. It’s growing beautifully, and we’re so proud of what we do and thrilled by the responses we get every day.
Every box is folded and stamped by Prudence, every single thing in your box is put there by Prudence; every box is wrapped and stickered by the Crow. The Crow does all our photography and coding. Prudence does the Twitter and Facebook; the Crow does Instagram and Pinterest (Prudence is really bad at Pinterest…). Prudence does the post side of things. We share handwriting, cutting-out, book-choosing, gift-making and stock-organising duties, and both do customer service. The only thing we’ve sometimes ‘outsourced’ is the bookbags – Prudence’s mum has done some quite heroic sewing over the last month for us in order to have everything ready for your December boxes!
Also, apart from our little ad with the wonderful IGGPPC, we haven’t advertised externally at all – everything comes from word of mouth, and the loveliest thing of all is to see the groups of friends and family we send to, and to see more and more addresses cropping up in the same student halls, office blocks, streets, schools, cities, towns and villages. Know that we really, really appreciate your conversations in the coffee break, your photos and shares, blogs and unboxing videos!
We really, really love what we do. There’ve been some (extremely!) long nights and some rather heated arguments (“But I just don’t think they’ll like Book X as much as Book Y!” “I think they will!”) but we wouldn’t change a shred of it. Here’s to many more boxes, and, best of all, many more books!
From the picture at the top, you can see this was meant to be more about our Christmas bundle, but I got all excited writing the catchup here! But don’t let me forget – until 10pm GMT on 5th December, you can buy a random vintage book and have it beautifully and seasonally wrapped and sent straight to you, or your loved one, or a vague acquaintance, for just £6 in the UK. To do this, head here immediately! Quantities are limited; some genres more than others, so we’d advise not leaving it too long! Meanwhile, happy December!